Privacy Policy

1. Eligibility for Returns

Our return policy covers products that may be defective due to manufacturing issues. However, it’s essential to understand the conditions under which returns are accepted:

• Defective Products: If a product is found to be defective due to a mistake on our part—such as a manufacturing fault, a defect, or a problem with the product that we are responsible for—we will accept a return. We are committed to correcting these issues promptly.

• Condition of Product Upon Return: The product must be in its original packaging and condition. Returns are only accepted if the product has not been opened or used. This means that the packaging seal should be intact, and all original contents, such as manuals, accessories, and warranty cards, must be included.

• Non-Returnable Items: For health, safety, and quality control reasons, certain items cannot be returned once opened or used, as we cannot guarantee that they have not been tampered with. Examples may include personal care items, consumables, and items that are no longer in their original, unopened condition.

2. Conditions Not Covered by the Return Policy

We are unable to accept returns for products that fall into the following categories:

• Products Damaged After Purchase: Damage caused by improper handling, incorrect usage, or mishandling by the customer after the purchase cannot be considered for return.

• Opened or Used Products: If the product has been opened, tampered with, or used, it will not be eligible for return. This policy ensures that we can maintain the quality and safety of products provided to all customers.

• Issues Beyond Manufacturing Defects: Any defects arising due to misuse, lack of proper care, or any other reason not related to the manufacturing process will not qualify for a return.

3. Return Process

If you have determined that your product meets the criteria for a return, please follow these steps:

• Step 1: Contact Us
  Reach out to our customer support team within 7 days of receiving the product to initiate the return. You can contact us via phone, email, or through our website’s contact page. Please be prepared to provide your order number, a description of the defect, and any other necessary details.

• Step 2: Provide Proof of Defect
  To expedite the process, please share clear images or videos demonstrating the defect. This step allows us to verify the issue and provide the appropriate solution promptly.

• Step 3: Receive Return Authorization
  Once our team has reviewed the details and confirmed the eligibility for a return, you will receive a return authorization. This may include instructions on how and where to send the item back. Only products with a valid return authorization will be accepted for return processing.

• Step 4: Pack the Product Securely
  Carefully pack the item in its original packaging, along with all accessories, manuals, and any documentation included at the time of purchase. This ensures that the product is protected during transit and that all components are accounted for upon receipt.

• Step 5: Ship the Product
  Once the product is securely packed, send it to the address provided by our customer service team. Please use a reliable courier service and ensure the package is trackable. Customers are responsible for shipping costs unless otherwise specified.

4. Processing Returns and Refunds

After we receive the returned product, our quality assurance team will inspect it to confirm the defect and verify that the return conditions have been met.

• Inspection Process
  Our team will assess the returned product based on the reported issue and check if the defect matches the provided proof. The process generally takes 7 to 10 business days from the date we receive the item.

• Approval for Refund or Replacement
  If the defect is confirmed and the return meets all eligibility criteria, we will either issue a refund or provide a replacement, depending on the customer’s preference and the product's availability. If a replacement product is unavailable, a full refund will be processed.

• Refund Details
  Refunds will be processed to the original payment method. Depending on the payment provider, it may take 3 to 7 business days for the refund to appear in your account.

• Replacements
  If a replacement is issued, it will be shipped out promptly, and customers will be notified of the tracking information.

5. Customer Responsibility

While we aim to make the return process as convenient as possible, certain responsibilities lie with the customer:

• Timely Return Request
  Please reach out to us within 7 days of receiving the product to initiate a return request. Requests made after this period may not be accepted.

• Original Condition
  Ensure the product is returned in its original, unused condition. Any product that appears to have been opened, used, or tampered with may not qualify for a return.

• Shipping Costs
  Unless the defect is due to an error on our part, the customer is responsible for return shipping costs. Please use a trackable service to ensure the product reaches us safely.

6. Exceptions

Certain products may be subject to special terms that differ from the general return policy. In such cases, specific return terms will be clearly stated on the product page or communicated at the time of purchase.

7. Contact Us

If you have any questions or concerns regarding the return policy or need assistance with a return, please contact us:

• Phone: 021-21 2361620
• Email: info@khananiinternational.com

Our support team is available to assist you and ensure a smooth return process.

8. Important Notes

We encourage all customers to carefully review our return policy before making a purchase to ensure complete understanding. This helps in setting clear expectations and allows us to serve you better. At Khanani International, customer satisfaction is our priority, and we are committed to resolving any product issues in a fair and transparent manner.

Thank you for choosing Khanani International. We look forward to serving you and ensuring you have a positive shopping experience with us.